Important Information
If you have stated that you will be collecting your order from the shop in person by clicking the 'Collect Order From Shop' Button, you will be required to bring with you a copy of the Invoice Receipt emailed to you from service@paypal.com, named 'Receipt for your Payment to Hockey Range'. Failure to do so may result in your order being witheld until the document is produced. The collection service will not require you to pay the full shipping charges for your order, and it will appear in your cart that you wish to collect your order from the shop.

If you require shipping of your products, and you feel you are being overcharged for shipping, please contact us as we are aware of some implications that occur with the shipping prices when certain items are ordered.

Overweight Shipping
If your order exceeds the the maximum shipping fee, you are required to contact us. You will be notified by a pop up alert telling you this and/or your shipping fee will be displayed as £0.00, unless you have stated that your order will be collected by you from the shop. Contact us by Phone or email (click here) and we will discuss further options and payments.

Product Availability
When your order has been received we will notify you within 24 hours if the order is out of stock, or we think there will be a delay in the delivery of the product. If you have ordered online and are going to collect from the shop, please wait to receive an email from us confirming that the product is ready for collection. For "collect from shop" orders, we will always endeavour to let you know the status of your order within 24 hours.