All
items in stock will normally be shipped within
24 hours of the order being received by us (please
note that orders received Friday afternoons and
at weekends, will not be despatched until the
following Monday). All items not currently held
in stock will be despatched within 5 working days.
We will contact you as soon as the order has been
received to inform you of the expected despatch
date/time. We will also send an email when the
order has been despatched. If there are items
within your order that may be delayed for any
reason, you will be contacted and informed of
the expected delay and given
the option to
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(a) order an alternative item, (b) receive the order
in stages as it become available, (c) delay the
whole order until all items are available or (d)
cancel part or all of the order.
All mail order items will be despatched by Royal
Mail Special Delivery. Using this service enables
parcels to be tracked via the Internet. If you wish
for an alternative carrier to be used, please phone
us once you have placed your order and inform us.
An extra charge may be levied for this service.
Shipping costs
Shipping
costs are calculated by weight. The minimum shipping
charge is £3.50. Prices increase on a sliding
scale as weight increases. Certain bulky items also
carry a slight surcharge. The maximum shipping price
that may be applied is £20, which would be for
a total delivery mass of 20kg. For deliveries over
20kg, please contact us to discuss the best options
for shipping. If your order is over this amount a
pop up alert will be displayed when you view your
cart and / or your shipping cost will be displayed
as £0.00 (In this case your order will not be
dispatched until the method of shipping has been resolved).
All shipping costs are calculated and displayed
in the shopping cart. If you have any questions about shipping
or payment, please use contact us.
Shipping Information
